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Official Data Protection Document

Privacy Policy 22bb Club – How We Protect Your Data

At 22bb Club, your privacy is not merely a legal obligation to us – it is a moral responsibility. This document clearly explains how we collect, store, use and protect the personal information of every member in Malaysia.

Updated: 1 January 2026  |  Malay Version
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🔑 22bb Club's Six Data Protection Principles

Here is how we ensure your personal information remains secure and is only used for purposes you have consented to.

Advanced Encryption
All members' personal data and transaction information 22bb Club is encrypted using 256-bit SSL protocol — the same level of security used by leading Malaysian banks. No data is transmitted in plain text across our network.
Strict Access Controls
Authorised staff only 22bb Club who have been granted specific authorisation may access member data, and only for necessary operational purposes. All access is logged and audited on a regular basis. No employee may export member data without approval from senior management.
No Third-Party Data Sales
22bb Club has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we are merely its custodian, not its owner.
Malaysia PDPA Compliance
Privacy Policy 22bb Club developed and maintained in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We uphold the rights of data subjects as provided under applicable Malaysian law.
Right to Data Erasure
Every member has the right to request deletion of their personal data from the 22bb Club upon account closure, subject to the record-retention obligations prescribed by Malaysian law. Such requests are processed within 30 business days.
Data Breach Notification
In the event of any data security breach involving member information, 22bb Club will notify affected members within 72 hours and take immediate remedial action in accordance with PDPA requirements.
Content
1

Introduction

22bb Club takes the protection of our members' personal data very seriously. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you use our online entertainment platform at https://22bbclub.com.

This document has been prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data protection. By registering for or using any of the services offered by 22bb Club, you acknowledge that you have read, understood and agreed to this Privacy Policy.

We believe that transparency around data use is a fundamental right of every user. That is why this document is written in plain, straightforward language – not confusing legal jargon. If you have any questions about this content, the 22bb Club available to assist via Live Chat or email at any time.

Key Summary: 22bb Club does not sell your data. Your data is never shared without your consent. All information is protected with 256-bit SSL encryption. You have the right to access, correct and request deletion of your data at any time.
2

Personal Data We Collect

22bb Club only collects personal data that is necessary to deliver our services safely and efficiently. We do not collect data that is irrelevant. The following are the categories of data we collect:

Data Category Sample Information Primary Purpose
Identity Data Full name, date of birth, IC/passport number Member age & identity verification
Contact Data Email address, Malaysian phone number Account communications & OTP verification
Financial Data Registered payment methods, deposit & withdrawal records Transaction processing & AML
Usage Data Gaming records, betting history, game preferences Service improvement & responsible gambling
Technical Data IP address, device type, web browser, access logs Account security & fraud detection
Cookie Data Session cookies, preference cookies, analytics cookies User experience & traffic analytics

We do not collect special category data such as health information, religion, political views, or biometric data, except in highly exceptional circumstances and with your explicit consent.

Data Minimisation Principle: 22bb Club only collects data that is strictly necessary for the stated purposes. We do not collect data "just in case" without a clear and legitimate reason.
3

How Your Personal Data Is Used

22bb Club uses your personal data only for legitimate purposes that have been made known to you. The following are the primary purposes for which your data is used:

  • Account Management: Registering and maintaining your account, processing logins, and sending important account-related notifications on 22bb Club.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX; processing winning withdrawals; maintaining transaction records for audit and compliance purposes.
  • Identity Verification & AML: Verifying member identities to meet the requirements of Malaysia's Anti-Money Laundering Act and applicable Know Your Customer (KYC) obligations.
  • Platform Security: Detecting and preventing fraud, unauthorised access, money laundering, and platform abuse through technical data pattern analysis.
  • Service Improvement: Analysing platform usage patterns in aggregate (not at an individual level) to improve the user experience, reduce technical bugs, and develop new features.
  • Service Communications: Sending important emails or SMS notifications regarding policy changes, security updates, transaction confirmations, and customer support responses.
  • Responsible Gambling: Monitoring gameplay patterns to identify signs of addiction or platform misuse, and reaching out to members who may need responsible gambling support.
  • Promotional Communications (with consent): Sending bonus offers, promotions and the latest updates 22bb Club only if you have agreed to receive marketing communications during registration or through your account settings.
Marketing Preferences: You may opt out of receiving marketing communications at any time via the "unsubscribe" link in any of our promotional emails or through the notification settings in your 22bb Club yours. Opting out of marketing communications will not affect essential service communications related to your account.
4

Data Sharing and Disclosure

22bb Club does not sell, rent or trade members' personal information to any third party. Your personal data is shared only in the following limited circumstances:

  • Payment Service Providers: Transaction information required for processing is shared with payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and Malaysian FPX banks to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements with 22bb Club.
  • Game Providers: Limited technical data (such as anonymised game session IDs) is shared with game providers such as Pragmatic Play, PG Soft, and Evolution Gaming to ensure session continuity. No personally identifiable data is shared.
  • Malaysian Authorities: Members' personal information will be disclosed to Malaysian law enforcement agencies, the Inland Revenue Board (LHDN), or the Attorney General's Chambers when lawfully requested via a court order or valid legal process.
  • Technology & Security Providers: Technical support, cloud hosting and cybersecurity services contracted by 22bb Club may require limited access to system data for technical purposes — all subject to strict data protection agreements.

In all of the data sharing cases above, 22bb Club ensuring that all recipients maintain data protection measures consistent with our standards. We never share member data with advertisers, data brokers or third-party marketing companies.

5

Data Security

22bb Club continuously invests in the latest security infrastructure to safeguard our members' personal data. Key security measures we have implemented include:

  • 256-bit SSL Encryption: All communications between your device and the 22bb Club is encrypted using TLS 1.3 with 256-bit keys – ensuring no third party can intercept your data in transit.
  • Data-at-Rest Encryption: Personal data stored in our databases is encrypted using AES-256, ensuring it remains unreadable even in the event of unauthorised access to our physical infrastructure.
  • Two-Factor Authentication (2FA): We offer optional 2FA for all member accounts via OTP sent by SMS to a registered Malaysian mobile number, adding an extra layer of security to the login process.
  • 24/7 Monitoring: Our security team and automated systems monitor platform traffic around the clock to detect suspicious activity, unauthorised login attempts and fraudulent patterns.
  • Penetration Testing: Infrastructure 22bb Club undergoes regular penetration testing by independent security experts to identify and address vulnerabilities before they can be exploited.
  • Tiered Access Controls: Only staff with role-specific authorisation are permitted to access member data. All access is logged and regularly audited by our internal compliance team.
In the Event of a Breach: In the event of any security incident involving member data 22bb Club, we will notify affected members within 72 hours and provide full details of the data involved, the remedial steps taken, and actions you can take to protect yourself.
6

Cookie Policy

Platform 22bb Club uses cookies — small text files stored on your device — to enhance your experience. Below are the types of cookies we use and the controls available to you:

Your Cookie Settings
Essential Cookies (Required)
Required for the platform to function – login, session security, and bet slip memory. Cannot be turned off.
Preference Cookies
Remembering your language preference, display theme and personal settings for future visits.
Analytics Cookies
Helps us understand how members use the platform – all data is aggregated and anonymised prior to analysis.
Marketing Cookies
Used to display promotions 22bb Club that are relevant to your interests. Can be turned off without affecting the platform.

You can manage your cookie settings in your web browser at any time. Please note, however, that disabling essential cookies may affect the functionality of the 22bb Club. Cookies are not used to personally identify you without additional consent.

7

Your Personal Data Rights

Under Malaysia's PDPA and data protection best practices, you as a member 22bb Club have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days via email to support@22bbclub.com with the subject line "Data Access Request".

Right to Rectification

If any personal data we hold is inaccurate or out of date, you have the right to request a correction. You can update most information directly through your account settings 22bb Club you.

Right to Erasure

Upon account closure, you may request deletion of your personal data from our systems. Deletion will be carried out within 30 business days, subject to the minimum record-retention obligations prescribed by Malaysian law.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objecting to marketing will not affect the processing required to operate your account.

Right to Data Portability

You have the right to receive a copy of your personal data in a machine-readable format (JSON or CSV) for transfer to another service provider should you choose to do so.

Right to Restriction of Processing

In certain circumstances (for example, during a complaint investigation), you have the right to request 22bb Club restricting the processing of your data to core functions only until the matter is resolved.

How to Exercise Your Rights: To exercise any of the rights above, please contact the 22bb Club via email at support@22bbclub.com, stating the right you wish to exercise and your identification details. We will respond within 14 business days.
8

Data Retention Period

22bb Club retains your personal data only for as long as necessary for the stated purposes or to meet applicable legal requirements in Malaysia. The following are our data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active with 22bb Club. This data is continuously updated to reflect your latest activity.
  • Financial Transaction Records: Retained for a minimum of 7 years following account closure, in line with the requirements of the Malaysian Companies Act and LHDN tax legislation.
  • Identity Verification (KYC) Records: Retained for a minimum of 5 years following account closure, in line with the requirements of Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
  • Security & Technical Logs: Retained for 12 months for security investigation purposes and the resolution of technical disputes.
  • Customer Support Communication Data: Retained for 3 years to enable our support team to provide you with better service.
  • Data After Account Closure: Once the minimum retention period has expired, your personal data will be securely deleted or fully anonymised from our systems.
9

Child Protection

Platform 22bb Club is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under 18. All account registrations require age verification via a valid Malaysian phone number and, where necessary, official identification documents.

If we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to:

  • Suspending the associated account immediately
  • Deleting all personal data belonging to that individual from our systems
  • Returning any outstanding financial balance to the original payment method
  • Reporting cases to the relevant authorities where required
If you are a parent or guardian who has discovered that your child has registered an account on 22bb Club, please contact us immediately at support@22bbclub.com or via Live Chat. We will respond promptly to resolve the matter.
10

Links to Other Websites

Platform 22bb Club may contain links to third-party websites, such as game provider sites or sports information pages. This Privacy Policy applies only to the 22bb Club only and does not cover the privacy practices of those third-party websites.

We recommend reading the privacy policy of every website you visit. 22bb Club is not responsible for the content or privacy practices of any third-party websites linked from our platform.

11

Privacy Policy Amendments

22bb Club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, Malaysian legal requirements, or data protection industry standards. Any material changes will be communicated to members via:

  • An in-platform pop-up notification at next login summarising the key changes
  • Notification emails to your registered email address
  • Updating the "Last Updated" date at the top of this document

We encourage you to review this Privacy Policy periodically. Continued use of the 22bb Club after the amendments take effect will be considered acceptance of the revised terms.

12

Contact Us – Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 22bb Club, please contact us through the following channels:

  • Privacy Email: support@22bbclub.com – please include "Privacy Inquiry" in the subject line of your email
  • Live Chat: Available 24/7 via the chat icon within the platform 22bb Club

Our privacy team will respond to all data-related enquiries within 14 working days. All privacy communications are available in full in Bahasa Malaysia.

Our Commitment to Your Privacy: At 22bb Club, we believe that member trust is our most valuable asset. This Privacy Policy is more than a compliance document — it is our promise to every member in Malaysia that your personal information will always be handled with responsibility, transparency and integrity.

❓ FAQs – 22bb Club Privacy Policy

The most frequently asked questions from members about data protection and privacy on our platform.

Absolutely not. 22bb Club has never sold, rented, or shared member personal data with any advertising company, data broker, or third-party marketing organisation, and never will. Your data is used solely to operate your account, process transactions through Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, and FPX, and to maintain platform security. This is a core commitment that has remained unchanged since 22bb Club was established.

22bb Club uses 256-bit SSL encryption to secure all financial transactions. For payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, all processing is handled directly through secure payment gateways — meaning 22bb Club does not store your full account number or sensitive payment details on our servers. We retain only transaction records for audit purposes, not sensitive financial details.

Yes. Under Malaysia's PDPA, you have full rights of access to the personal data 22bb Club holds about you. To submit a data access request, send an email to support@22bbclub.com with the subject line "Data Access Request – [Your Username]" along with a copy of your identification document for identity verification. We will provide a complete, human-readable report within 14 business days at no charge.

When you close your 22bb Club account, we will delete or anonymise your personal data within 30 working days, except for data that must be retained to fulfil Malaysian legal obligations. Financial transaction records must be kept for 7 years under Malaysian tax law, and KYC records must be retained for 5 years under the AMLA. This data is accessed under strict authorisation and is not used for any marketing purpose. Once the mandatory retention period has ended, all your data will be permanently deleted.

Yes, 22bb Club logs the IP address of every login to the platform as a standard security measure. IP addresses are used to detect unauthorised access attempts (such as logins from locations unusual for your account), prevent fraud, and assist investigations in the event of a security incident. Your IP address is not used to pinpoint your exact physical location, is not shared with advertisers, and is not used for any purpose other than security and fraud detection. IP logs are retained for 12 months before being automatically deleted.

There are two easy ways to stop receiving promotional emails from 22bb Club. First, click the "Unsubscribe" link found at the bottom of any promotional email you receive from us – this takes effect within 48 hours. Second, log in to your 22bb Club account, go to Settings → Notifications, and uncheck the "Promotional Emails" option. Unsubscribing from promotional emails will not affect important account-related emails such as transaction confirmations, security notifications, and mandatory policy updates.

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